Learn The Secrets To Successful CX


Predictions suggest 25% of Customer Experience professionals will lose their jobs in 2020. In this environment it is critical for Customer Experience practitioners to understand how to be successful, and avoid that fate. 

The webinar took place on Friday 13th March 2020. You can watch it on-demand anytime!

In this free exclusive webinar InMoment share:

  • Their unique CX success framework
  • Success stories from leading global brands
  • How brands today are creating better ways to listen and understand their customers
  • How to drive the right actions to improve experiences while driving real commercial value

The content covers case-studies from multiple verticals 

  • Retail, Hospitality, FMCG, Transportation, Automotive and more  

Who should watch the webinar

  • CX Practitioners 
  • VP, Directors, Heads & Managers of CX 
  • Operations Managers/Directors
  • Customer Insights, Market Researchers
  • Marketing: CMO, Head of Marketing, VP & Directors 
  • Digital Marketing  
  • Heads & Managers of Customer Service
  • CXO's, Procurement & Data Analysts  

This is a recording of the webinar that took place on Friday 13th March 2020


Our Speakers

Simon Fraser, VP Customer Experience Strategy

Simon Fraser, VP Customer Experience Strategy - InMoment

Simon has designed groundbreaking customer experience strategies at InMoment for nearly 10 years. Prior to joining the company, Simon worked at GFK/NOP and Nielsen for over a decade, helping brands make sense of their customers and how to drive ROI on products and services. Simon’s decades of experience and consequent experience intelligence mastery make him a key strategist at InMoment, where he works as a Vice President of Customer Experience Strategy.

Best-selling author, Forbes contributor, Speaker, Advisor and Aspirant CX Punk

Adrian Swinscoe, Author, Speaker, Advisor and Aspirant CX Punk

Adrian has been growing and helping develop customer-focused large and small businesses for over 25 years now. His clients include Sky, NowTV, ITV, Apple, KFC, Harper Collins, to name a few. Adrian is a frequent writer, podcaster and speaker on all things related to customer experience. He published a best selling book in 2016 called How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing (Pearson) and recently published an exciting new book: Punk CX.  

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