Simon Fraser, VP Customer Experience Strategy - InMoment
Simon has designed groundbreaking customer experience strategies at InMoment for nearly 10 years. Prior to joining the company, Simon worked at GFK/NOP and Nielsen for over a decade, helping brands make sense of their customers and how to drive ROI on products and services. Simon’s decades of experience and consequent experience intelligence mastery make him a key strategist at InMoment, where he works as a Vice President of Customer Experience Strategy.
Adrian Swinscoe, Author, Speaker, Advisor and Aspirant CX Punk
Adrian has been growing and helping develop customer-focused large and small businesses for over 25 years now. His clients include Sky, NowTV, ITV, Apple, KFC, Harper Collins, to name a few. Adrian is a frequent writer, podcaster and speaker on all things related to customer experience. He published a best selling book in 2016 called How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing (Pearson) and recently published an exciting new book: Punk CX.